Shipping FAQs
Orders may take up to a week to process before shipping, with most shipments leaving within 3 business days. Pre‑order items ship on the date shown on their product page. Tracking information is provided for delivery updates. The company is not responsible for missing or stolen packages after the tracking status shows "Delivered." If a shipping method is unavailable, it may be due to restrictions on shipping certain items to the destination country; contact customer service to verify. Shipping addresses can usually be updated if the request is made within 24 hours. International shipping is generally available but varies by product; product pages note any restrictions. Shipping costs are calculated live from carrier rates. Domestic shipments use USPS or FedEx; international shipments use APC (a USPS‑certified service). Customs fees, if applicable, are the responsibility of the customer and are not reimbursed. Packages cannot be marked as gifts to avoid customs charges. Certain products are exempt from free‑shipping eligibility and do not count toward any free‑shipping threshold.
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