Refund Policy
Orders can be returned or exchanged within 14 days if items are in the same condition as delivered. Returns must be arranged by contacting the support team via email. Items must be returned in sellable condition; non‑sellable returns will not be refunded and may be returned to the customer. Online purchases cannot be refunded or exchanged in physical stores. Return shipping costs are covered for returns to UK, US, and German warehouses; international customers may be responsible for return shipping. Refunds are issued using the original payment method. Defective, damaged, or incorrect items should be reported immediately for evaluation. Gift cards are non‑returnable. For orders shipped to the European Union, a 14‑day cooling‑off period applies, requiring items to be unworn, unused, with tags and original packaging, and accompanied by proof of purchase. Card refunds may take up to 10 working days depending on the bank.
United Kingdom and United States and European Union · Reviewed
Merchant terms
