returns
ChocZero offers a 100% Happiness Policy: if you can’t enjoy your order, we’ll make it right with store credit or a refund. To start, email support@choczero.com with your order number, a description of the issue (including photos if the product is damaged or melted), and proof of purchase. Requests are considered for orders placed within a reasonable time after purchase. ChocZero may verify information and deny requests in cases of suspected fraud or abuse. If the error is due to an incorrect item or shipping address, we may be unable to help once the warehouse begins processing the order. To avoid issues, double‑check your address and order contents right after placing it and contact us promptly with any corrections.
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